Wanting to check my Internet cap yesterday I went to visit my ISP (no they could not do it over the phone and their online platform does not work). Walking in I found a mass of people who were facing post-Christmas issues (mainly with new cellphone settings)-there was no signage to show me which of the 4 queues I should join. I had time so I engaged in a little experiment-I joined a queue at random and waited to see what might happen. Finally after 10 minutees a staff member came down the queue checking if we were in the right one.
This was in the offices of a large international cellular provider: quite frankly I expected better service.
Two quick pointers. Either a reception desk/point or very clear signage. Second point, if you know you are expecting large numbers of people with new cellphones after the holiday then manage your staff leave better to make sure there more than one person operating the IT desk (or create some VERY CLEAR 'do it yourself' instructions for different phones).
No comments:
Post a Comment